It is important to involve your customers. What is even more important is to use the knowledge that you gain. Through behavioral analyses and experienced specialists, you can uncover the potential of your business – but one of the major hurdles is to integrate the solutions required for optimization.
Our experience is, that specifically integrating the knowledge that you have gained through behavioral analyses causes some businesses trouble. They gain a lot of insight, but have trouble maximizing the potential output for the organization, due to for example political issues, lack of a strategic anchor or others. This blog post will address this issue, by giving you some concrete advice for integrating insights into your business structure.