As a leader, you are blindfolded by your employees

As a leader, you are dependent on your employees to know what is really going on in your company, all the way through the different layers and departmentsHow is your company actually doing? Are employees happy? Are projects and KPIs on track? Are you moving in the right direction?

There is one big problem with this dependency, though. We as humans have a strong, underlying urge to please the ones surrounding us - especially our superiors. This urge is making us filter out bad news as information travels up the formal levels. 

Our good friend Mathias from Think Clearly has written down his thoughts on this very phenomenon in Vol. 6 of his handwritten newsletter. We have featured it right here.

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Topics: Customer Empowered Business, Customer Involvement, Blind Spots, customer engagement

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